User/Agent Management

Adding a new User in CTM
These are the basic steps to take when adding a new CSR or any other user to your CTM account. Some of these settings may be subject to change depending on ...
Mon, 21 Nov, 2022 at 1:56 PM
Adding a User to an Email Notification List
This article runs through the steps to add a CTM User to an email notification list. It does not run through how to create a notification itself, if you hav...
Mon, 21 Nov, 2022 at 1:56 PM
How to Set up an Agents Voicemail
1. Make sure you are in desk mode (You will see the softphone on the right side.) If you don't see the softphone, press the 'Desk Mode' button...
Wed, 10 Aug, 2022 at 2:57 PM