Tracking Number Management

How to Update Your Call Routing (Where Calls Go)
What is call routing? Call routing determines where calls to a specific tracking number should go - i.e. to a call queue, to a phone tree, to an outside...
Mon, 19 Jul, 2021 at 3:16 PM
Purchasing a Tracking Number for a Direct Line
The purpose of this article is for CTM setups where individual CSRs or Managers have their own direct lines in CTM.  If you're not sure you have dir...
Mon, 21 Nov, 2022 at 3:15 PM
Porting Numbers to CTM
1. Collect the following information: Carrier Name Numbers you want to port Account Number Account PIN Number Billing Address (As appears on ...
Tue, 8 Aug, 2023 at 9:18 AM
Purchasing New Numbers in CTM
 Description How to buy tracking numbers and set them up with the appropriate routing.  Steps In CTM, click on Numbers → Buy Numbers Located in t...
Thu, 9 Mar, 2023 at 1:32 PM