Settings

Tips & Tricks for updating various settings within your CTM account.

How to Update Your Call Routing (Where Calls Go)
What is call routing? Call routing determines where calls to a specific tracking number should go - i.e. to a call queue, to a phone tree, to an outside...
Mon, 19 Jul, 2021 at 3:16 PM
Scheduling Holiday Hours
This support article will outline the process of adding an exception to schedule holiday hours in CTM.  New Nav:     1...
Mon, 19 Jul, 2021 at 3:20 PM
Giving Access to Agents to Choose their Outbound Number
Description This feature/setting gives CTM Phone System users the ability to choose their outbound number. It will display a drop-down menu in the softphon...
Tue, 3 Aug, 2021 at 10:55 AM
Setting Up CTM Wrap Up Panels
The Wrap Up Panels feature allows us to set a certain amount of time an agent has after a call before they can receive the next one. This allows them to com...
Mon, 23 Aug, 2021 at 12:10 PM
Navigating CTM Wrap Up Panels
After a call is completed, or after an agent has transferred the call, the Wrap-Up panel will automatically pop up in fullscreen, displaying the contact pan...
Mon, 23 Aug, 2021 at 12:11 PM