Settings
Tips & Tricks for updating various settings within your CTM account.
What is call routing? Call routing determines where calls to a specific tracking number should go - i.e. to a call queue, to a phone tree, to an outside...
Mon, 19 Jul, 2021 at 3:16 PM
This support article will outline the process of adding an exception to schedule holiday hours in CTM. New Nav: 1...
Mon, 19 Jul, 2021 at 3:20 PM
Description This feature/setting gives CTM Phone System users the ability to choose their outbound number. It will display a drop-down menu in the softphon...
Tue, 3 Aug, 2021 at 10:55 AM
The Wrap Up Panels feature allows us to set a certain amount of time an agent has after a call before they can receive the next one. This allows them to com...
Mon, 23 Aug, 2021 at 12:10 PM
After a call is completed, or after an agent has transferred the call, the Wrap-Up panel will automatically pop up in fullscreen, displaying the contact pan...
Mon, 23 Aug, 2021 at 12:11 PM
1. Make sure you are in desk mode (You will see the softphone on the right side.) If you don't see the softphone, press the 'Desk Mode' but...
Wed, 10 Aug, 2022 at 2:57 PM