Coalmarch Support

What is call routing? Call routing determines where calls to a specific tracking number should go - i.e. to a call queue, to a phone tree, to an outside...

This support article will outline the process of adding an exception to schedule holiday hours in CTM.  New Nav:     1...

Description This feature/setting gives CTM Phone System users the ability to choose their outbound number. It will display a drop-down menu in the softphon...

The Wrap Up Panels feature allows us to set a certain amount of time an agent has after a call before they can receive the next one. This allows them to com...

After a call is completed, or after an agent has transferred the call, the Wrap-Up panel will automatically pop up in fullscreen, displaying the contact pan...