Troubleshooting

Basic Troubleshooting Steps
Before submitting a support ticket to Coalmarch, please take the following steps to troubleshoot issues: Confirm that you only have ONE window/tab open...
Thu, 5 Nov, 2020 at 9:56 PM
How to Capture a Screenshot & Screen Recording Using Awesome Screenshot Chrome Extension
This article will be helpful for users who want to edit a screenshot and/or record their screen. (This is especially useful for capturing any issues with ou...
Wed, 25 Nov, 2020 at 4:20 PM
How to Submit a CTM Support Ticket to Coalmarch
  Still need help with CTM? Contact our support line for assistance. If you've gone through all of the troubleshooting steps and you are still hav...
Mon, 4 May, 2020 at 4:58 PM
CTM Phone System Outage
While outages with the CTM software are rare, Coalmarch understands the urgency if such an issue were to occur, so we have put together an Outage Response P...
Mon, 4 Apr, 2022 at 12:56 PM
Network Speed Test
Three Steps to Completing the Speed Test: Click the URL Link Below Follow the instructions below to take the test Send us back the Results Page URL Wa...
Fri, 1 Apr, 2022 at 11:31 AM
Audio Issues - No Audio Troubleshooting
1. Make Sure Chrome Is Allowing Access Click on the lock on the left side of the URL Click On "Site Settings" Set Microphone and Sound to &quo...
Thu, 20 Apr, 2023 at 9:57 AM