Troubleshooting

Basic Troubleshooting Steps
Before submitting a support ticket to Coalmarch, please take the following steps to troubleshoot issues: Confirm that you only have ONE window/tab open...
Thu, 5 Nov, 2020 at 9:56 PM
How to Capture a Screenshot & Screen Recording Using Awesome Screenshot Chrome Extension
This article will be helpful for users who want to edit a screenshot and/or record their screen. (This is especially useful for capturing any issues with ou...
Wed, 25 Nov, 2020 at 4:20 PM
How to Submit a CTM Support Ticket to Coalmarch
  Still need help with CTM? Contact our support line for assistance. If you've gone through all of the troubleshooting steps and you are still ha...
Mon, 4 May, 2020 at 4:58 PM
CTM Phone System Outage
While outages with the CTM software are rare, Coalmarch understands the urgency if such an issue were to occur, so we have put together an Outage Response P...
Tue, 26 May, 2020 at 9:28 AM