Troubleshooting
Before submitting a support ticket to Coalmarch, please take the following steps to troubleshoot issues: Confirm that you only have ONE window/tab open...
Thu, 5 Nov, 2020 at 9:56 PM
This article will be helpful for users who want to edit a screenshot and/or record their screen. (This is especially useful for capturing any issues with ou...
Wed, 25 Nov, 2020 at 4:20 PM
Still need help with CTM? Contact our support line for assistance. If you've gone through all of the troubleshooting steps and you are still ha...
Mon, 4 May, 2020 at 4:58 PM
While outages with the CTM software are rare, Coalmarch understands the urgency if such an issue were to occur, so we have put together an Outage Response P...
Tue, 26 May, 2020 at 9:28 AM
Three Steps to Completing the Speed Test: Click the URL Link Below Follow the instructions below to take the test or watch the walkthrough video at the b...
Tue, 3 Aug, 2021 at 9:27 AM
1. Make Sure Chrome Is Allowing Access Click on the lock on the left side of the URL Click On "Site Settings" Set Microphone and Sound to &quo...
Tue, 14 Sep, 2021 at 9:53 AM