Announcements & News

New Navigation Overview
As of July 21st, 2021, CTM's New Navigation will be required for all users. A variety of changes have been made on how to access settings with...
Mon, 19 Jul, 2021 at 10:03 PM
CTM Feature Update Notices
2/20/2020 – "Error" Status in Real-Time Agents Report Hello, We hope this message finds you well this afternoon! We are reaching o...
Wed, 22 Apr, 2020 at 9:57 AM
CTM Weekly Digest (Product Updates)
To see a list of all CTM Weekly Digest updates, visit CTM's blog here. CTM Weekly Digest: August 2, 2019 We are constantly workin...
Wed, 22 Apr, 2020 at 9:57 AM
How to Download & Use Zoom for Virtual Meetings
To accommodate our client’s needs, Coalmarch hosts our virtual meetings via Zoom. Here is a step-by-step guide to download Zoom for your PC or Mac.  If ...
Thu, 19 Nov, 2020 at 9:33 PM