Coalmarch by WorkWave | Product Support
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CallTrackingMetrics
Announcements & News
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New Navigation Overview
CTM Feature Update Notices
CTM Weekly Digest (Product Updates)
How to Download & Use Zoom for Virtual Meetings
Getting Started
1
How to Submit a Feature Request to CallTrackingMetrics
FAQ's
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STIR/SHAKEN Information
Troubleshooting
6
Basic Troubleshooting Steps
How to Capture a Screenshot & Screen Recording Using Awesome Screenshot Chrome Extension
How to Submit a CTM Support Ticket to Coalmarch
CTM Phone System Outage
Network Speed Test
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Text Messaging
2
How to Send Bulk Text Messages
How to Access The Text Log & Text Within CTM
CTM Mobile App
4
CTM Support Hub Resource: Softphone Guide (Mobile App)
Downloading the app & logging in
Using the softphone (inbound & outbound calls)
Texting in the CTM app
CRM Integration
2
PestPac Integration | Miscellaneous Tips
How to Install the Coalmarch Chrome Extension
Settings
11
How to Update Your Call Routing (Where Calls Go)
Scheduling Holiday Hours
Giving Access to Agents to Choose their Outbound Number
Setting Up CTM Wrap Up Panels
Navigating CTM Wrap Up Panels
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