Coalmarch by WorkWave | Product Support

Announcements & News 4

• New Navigation Overview
• CTM Feature Update Notices
• CTM Weekly Digest (Product Updates)
• How to Download & Use Zoom for Virtual Meetings

Getting Started 1

• How to Submit a Feature Request to CallTrackingMetrics

FAQ's 1

• STIR/SHAKEN Information

Troubleshooting 6

• Basic Troubleshooting Steps
• How to Capture a Screenshot & Screen Recording Using Awesome Screenshot Chrome Extension
• How to Submit a CTM Support Ticket to Coalmarch
• CTM Phone System Outage
• Network Speed Test

View all 6

Text Messaging 2

• How to Send Bulk Text Messages
• How to Access The Text Log & Text Within CTM

CTM Mobile App 4

• CTM Support Hub Resource: Softphone Guide (Mobile App)
• Downloading the app & logging in
• Using the softphone (inbound & outbound calls)
• Texting in the CTM app

CRM Integration 2

• PestPac Integration | Miscellaneous Tips
• How to Install the Coalmarch Chrome Extension

Settings 11

• How to Update Your Call Routing (Where Calls Go)
• Scheduling Holiday Hours
• Giving Access to Agents to Choose their Outbound Number
• Setting Up CTM Wrap Up Panels
• Navigating CTM Wrap Up Panels

View all 11