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CallTrackingMetrics
Announcements & News
3
CTM Weekly Digest (Product Updates)
CTM Feature Update Notices
How to Download & Use Zoom for Virtual Meetings
Getting Started
1
How to Submit a Feature Request to CallTrackingMetrics
Troubleshooting
4
Basic Troubleshooting Steps
How to Capture a Screenshot & Screen Recording Using Awesome Screenshot Chrome Extension
How to Submit a CTM Support Ticket to Coalmarch
CTM Phone System Outage
Text Messaging
2
How to Send Bulk Text Messages
How to Access The Text Log & Text Within CTM
CTM Mobile App
4
CTM Support Hub Resource: Softphone Guide (Mobile App)
Downloading the app & logging in
Using the softphone (inbound & outbound calls)
Texting in the CTM app
CRM Integration
2
PestPac Integration | Miscellaneous Tips
How to Install the Coalmarch Chrome Extension
Settings
2
How to Update Your Call Routing (Where Calls Go)
Scheduling Holiday Hours