Coalmarch Support

Announcements & News 2

• CTM Weekly Digest (Product Updates)
• CTM Feature Update Notices

Troubleshooting 3

• Basic Troubleshooting Steps
• How to Submit a CTM Support Ticket to Coalmarch
• CTM Phone System Outage

Text Messaging 2

• How to Send Bulk Text Messages
• How to Access The Text Log & Text Within CTM

CTM Mobile App 4

• CTM Support Hub Resource: Softphone Guide (Mobile App)
• Downloading the app & logging in
• Using the softphone (inbound & outbound calls)
• Texting in the CTM app

PestPac Integration 2

• Miscellaneous Tips
• How to Install the Coalmarch Chrome Extension

Settings 2

• How to Update Your Call Routing (Where Calls Go)
• Scheduling Holiday Hours